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Terms & Conditions

Legal notices

Online Concept store for kids from 0 to 6 years offering a wide selection of: clothing, toys, childcare, decoration and accessories 100% organic and eco-friendly.

Milk&Green/ Sandra Wampach
Head office: 6, rue Chingiz T. Aitmatov
L-1161 Luxembourg
Grand-duché de Luxembourg
Phone: +352 661.600.001
Email: hello@milkandgreen.com
www.milkandgreen.com
Trade & Companies register: B 31547
Business licence: 99134/A
VAT Number: LU19537823

Object
These Terms and Conditions are agreed between Milk&Green, a company registered with the Luxembourg Trade & Companies Register under registration number B 31597 and whose head office is located at 6, rue Chingiz T. Aitmatov L-1161 Luxembourg (referred to below as 'Milk&Green'), and any person wishing to make a purchase on Milk&Green's website at https://www.milkandgreen.com (referred to below as the 'Customer').
The act of placing an order implies compliance with these Terms and Conditions.  This contract of sale is subject to the laws of Luxembourg.
These Terms and Conditions may be modified at any time and are applicable to all sales made posterior to their publication on the website. Milk&Green may occasionally need to modify particular provisions of its Terms and Conditions; these Terms and Conditions therefore should be reread before each visit to, or purchase made on, the website www.milkandgreen.com. Each purchase made on the website is governed by the Terms and Conditions applicable on the date the order is placed.  Before confirming any order, the Customer must have read and accepted these Terms and Conditions. Confirmation they have done this is provided by the fact that they have checked the tickbox titled "I have read and accepted the Terms and Conditions". By accessing the website, the Customer agrees to comply with the Terms and Conditions.

Responsibilities
To make a purchase on our website, you must be at least 18 years of age and have the requisite legal capacity or parental authorisation.

Items
The items supplied for sale by Milk&Green are those available on the website www.milkandgreen.com on the day the website is visited and viewed by the Customer.
The prices at which the items are offered for sale, as indicated on the website, remain valid for as long as stock remains available.
The items offered for sale are described as accurately as possible.  However, Milk&Green cannot be held responsible for any errors or omissions that may occur in the information presented. The photographs and texts used to depict and describe the products are for illustrative purposes only and are not contractually binding. 

Ordering
Ordering is so easy ! You simply:
 Select the item(s) of your choice
 Go to your shopping cart
 Estimate your shipping fees
 Proceed to checkout
 Register if it is not done already. Enjoy the many benefits by registering here ! 
 Complete the billing and shipping information. (addresses can be different e.g. for a gift) 
 Pay your order through one of our secured payment system (ADYEN, PayPal or Bank transfer).
The electronic signature validated by the act of clicking the "Confirm order" button is equivalent in status to a written signature.
After confirming your order, you will receive an email summary of the order details, and this also serves as an order receipt confirmation.
This order receipt confirmation represents and embodies all the constitutive elements of the contract entered into by Milk&Green and the Customer. Your purchase order and invoice are stored in Milk&Green's records, which are recorded on a reliable, durable storage medium. The Customer accepts that these can be considered to constitute proof of the contractual relationships entered into by Milk&Green and the Customer.
Once Milk&Green has received confirmation that you have paid using the ADYEN payment system or PayPal, the ordered items will be sent to you and you will receive an email containing the delivery number so that you can track your item.
Prices
All prices for products displayed on our website are in euros and include all taxes, with VAT applied at the rate valid on the date the order is placed. The prices do not include order processing, delivery or gift wrapping costs (these are added towards the end of the ordering process).
For destinations outside the European Union, prices are calculated exclusive of VAT. The payment of import duties and any other taxes for which you may be liable in your own country is your responsibility and these must be paid at your own cost.
Any change in the VAT rate will be reflected in the prices of the items and services.
Milk&Green reserves the right to alter its prices at any time, with the only prices applicable to the Customer being those displayed on the website on the day the order is placed.

Secured Payment
The Customer is required to pay the price applicable at the time they place their order.
Payments can be made using:
 Credit card: Visa, Mastercard, American Express, Maestro, iDeal
 PayPal
 Bank transfer
Milk&Green pays particular attention to the security of your personal information and transactions. With the ADYEN payment system – ADYEN is a PCI DSS certified company and a partner of Milk&Green – you can be confident that your purchases on the website are secure.
SSL protocol encryption is used to ensure your bank details are completely secure and their confidentiality is preserved during data transmission. We do not store any payment information on our servers.
Any order confirmed by a Customer is not considered valid for processing until the Adyen payment system or PayPal has indicated to Milk&Green that the payment is acceptable. If the payment system rejects the payment, the order is automatically canceled and the Customer notified by email. Additionally, Milk&Green reserves the right to refuse to process any order placed by a Customer with whom it is currently involved in litigation.

Delivery
Items purchased on the Milk&Green website are delivered to the address you specify when placing the order, with delivery available to the following destinations: European Union member states, Norway, Switzerland and the United States.
Delivery costs consist of postal costs plus packaging and handling fees. Costs are calculated based on the weight of your order and the country to which it is to be delivered. You can obtain an estimate of the delivery costs from your shopping cart by selecting your country and postal code and clicking the "Estimate" button.
One working day is required to prepare your package and orders are dispatched once payment has been received.
The Customer must examine the delivered items upon receipt and immediately inform us in writing about any damage that has occurred in transit or any order discrepancies. Delivery and transport related damages must be reported directly to the courier/delivery company.
Milk&Green cannot be held responsible for any late delivery due to your absence from the delivery destination, an incorrect address, industrial action, accidents, or force majeure of any other kind.
For any questions about the delivery, do not hesitate to contact us by email at hello@milkandgreen.com or call us at +352 661.600.001 (Monday to Friday - 9am to 6pm).

Returns & Exchanges
In accordance with current laws and regulations, you have 14 days from the time you receive your products to exercise your right to withdraw from your agreement with Milk&Green without the need to provide a reason and without incurring any penalty. Where the right of withdrawal is exercised within the above-mentioned time limit, only the cost of the items purchased and the delivery costs will be reimbursed; the cost of return delivery remains your responsibility.
In order to return or exchange an item, you must first obtain a return number by emailing Milk&Green at orders@milkandgreen.com, including your name and contact details and the reference number of the article in question in the message.
Any return request received by Milk&Green outside the 14-day time limit will not be accepted, no matter what the reason for the delay.
Items must be returned together with their original boxes/packaging, accessories, instructions, etc. and in their original condition so that they can be offered for sale again as new. Items made from textiles must not have been worn or show any signs of wear, or have been altered, damaged or washed, and where applicable, they must still have the original label(s).
All returns are to be sent, together with a copy of the invoice supplied with the order, to the following address:
Milk&Green
3, rue Comte Joseph de Ferraris
L-1518 Luxembourg
Grand-duché de Luxembourg
Provided that the returned articles are undamaged and in their original condition, you will receive your refund no more than 14 days after first informing us of your return request. We will refund the sums due to the credit card you originally used when paying for your purchase.

Import Duty
Any order made through the website and delivered outside the Grand Duchy of Luxembourg may be subject to taxes and import duties payable when the package reaches its destination. Customs duties and any taxes payable at delivery are your responsibility and are to be paid at your own cost. We are not required to check what customs duties and taxes are applicable in your country and inform you about them.  To find out this information, we recommend you contact the relevant authorities in your country.

Intellectual property
The Milk&Green website is protected by intellectual property laws. The site and each of the elements making it up (such as brands, logos, photographs, images, illustrations, texts, video clips, etc.) are the exclusive property of Milk&Green, which is the sole entity authorised to exercise intellectual property rights and personality rights over them, and which does not confer any license or any other right except the right to visit and consult the website. 
Reproduction of any document published on the website is authorized for informative purposes only and strictly limited to personal and private use. Any reproduction and/or representation, in whole or in part, of the Website or any of the elements that make it up, on any medium whatsoever, and for any other purpose, especially commercial use, is expressly prohibited.
Hypertext links to the Milk&Green website may only be made with the prior written authorization of Milk&Green. Milk&Green is not responsible for the content, advertising, products or services accessible and available on or from sites linked to its website.

Privacy policy
Milk&Green endeavours to ensure the protection of your privacy when you are using our website. To this end, the manner in which your personal data is processed and protected is set out and defined in this privacy policy. The policy may be subject to change at any point and we therefore suggest that you check this page whenever you visit our website.

Personal information
In accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the Customer has the right to access, rectify and delete personal information held about them. 

If you have any questions, or would like to exercise your privacy rights, please see our privacy policy.


Cookies
Cookies are small text files stored on your computer by a website when you visit it. They are used exclusively by the website manager to identify you when you return to the website and to gather information about the use you made of the site while visiting.

We may use cookies to find out which parts of our website you are interested in. This allows us to improve your shopping experience by enabling us to display information tailored to you personally, to save items you have in your shopping cart, and by removing the need for you to provide information you have already given us at an earlier date every time you visit the site.

Cookies help milkandgreen.com work better and provide lots of help in the background to make the process of being a milkandgreen.com customer a lot easier. You’d miss a lot of these things if they were gone – like it being easy to log in and move from page to page, and things staying in your cart while you go off and look at other pages.

Other cookies collect information about how visitors use milkandgreen.com, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and used to improve how milkandgreen.com works.

There are also cookies that allow milkandgreen.com to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. There are cookies that collect information about your browsing habits in order to make advertising delivered to you more relevant to you and your interests (see Advertising, marketing and your communications preferences above). They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Use is also made of "third party cookies" in order to collect website audience statistics (Google Analytics).

When you use milkandgreen.com, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

By continuing to browse milkandgreen.com, you agree to our use of cookies. 

You can view these cookies, prevent them being stored and, if required, delete them at any time using your browser.  Please note, however, that if you do choose to disable or refuse cookies in your browser, you may not be able to take advantage of all the features our website offers.


Duration
These Terms and Conditions are applicable for the entire duration of the time items continue to be presented online on the Milk&Green website.

Applicable law
These Terms and Conditions were originally written in French and are subject to the laws of Luxembourg; in case of dispute, jurisdiction is attributed to the courts of the Grand Duchy of Luxembourg.