In accordance with current laws and regulations, you have 14 days from the time you receive your products to exercise your right to withdraw from your agreement with Milk&Green without the need to provide a reason and without incurring any penalty. Where the right of withdrawal is exercised within the above-mentioned time limit, only the cost of the items purchased and the delivery costs will be reimbursed; the cost of return delivery remains your responsibility.
In order to return or exchange an item, you must first obtain a return number by emailing Milk&Green at firstname.lastname@example.org, including your name and contact details and the reference number of the article in question in the message.
Any return request received by Milk&Green outside the 14-day time limit will not be accepted, no matter what the reason for the delay.
Items must be returned together with their original boxes/packaging, accessories, instructions, etc. and in their original condition so that they can be offered for sale again as new. Items made from textiles must not have been worn or show any signs of wear, or have been altered, damaged or washed, and where applicable, they must still have the original label(s).
All returns are to be sent, together with a copy of the invoice supplied with the order, to the following address:
3, rue Comte Joseph de Ferraris
Grand-duché de Luxembourg
Provided that the returned articles are undamaged and in their original condition, you will receive your refund no more than 14 days after first informing us of your return request. We will refund the sums due to the credit card you originally used when paying for your purchase.